Refund policy

Because each item is made specifically for the person who ordered it, returns work a little differently here. We're happy to accept returns within 30 days of your order arriving, as long as the item is in original condition: unworn, unwashed, and undamaged.

Returns come back to you as store credit rather than a refund to your original payment. Store credit lets you reorder a different size or a different bloob, and it means returned pieces in good condition can find a second home at our in-person markets instead of going to waste.

Here's how a return works

1. Email us at orders.studiobloob@bloob.haus within 30 days of delivery to start your return.
2. We'll send you a prepaid shipping label by email. Just print it, attach it, and drop the package off.
3. Once we receive your item and confirm it's in original condition, we'll issue your store credit. The cost of the return label is deducted from your credit.

Store credit is issued only after we've received and inspected your returned item. If an item comes back worn, washed, or damaged, we're unable to issue store credit for it.

We strongly recommend checking the size chart before ordering. Detailed size charts are included with each item to help you find the best fit. If you're unsure about sizing, feel free to message us before ordering. We're happy to help you choose.

If your order arrives damaged, please contact us within 14 days with photos of the damage and we will work to resolve the issue.

We're a small, independent studio, and we know everyone's circumstances are different. If you're going through financial hardship and store credit doesn't work for your situation, please reach out at orders.studiobloob@bloob.haus. We can't promise a solution in every case, but we'll always do our best to find something fair.